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Refund Policy

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Thank you for shopping at RS Prime Solutions. We value your satisfaction and aim to provide the best products and customer service. This Refund Policy outlines the conditions under which we accept returns and provide refunds for computers purchased from our website.

1. Eligibility for Refunds and Returns

To be eligible for a return and refund, the following conditions must be met:

  • The item must be returned within 30 days of the purchase date.

  • The item must be in its original packaging and in the same condition as when it was received.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable:

  • Software, digital downloads, and licenses

  • Customized or personalized products

  • Clearance or final sale items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a Return Merchandise Authorization (RMA) number.

  2. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.

  3. Include the RMA number inside the package.

  4. Ship the item to the address provided by our customer support team. You are responsible for the shipping costs for returning the item.

4. Inspection and Refund

Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. If the item is approved, we will process your refund. The refund will be applied to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with the following information:

  • Your order number

  • A description of the issue

  • Photographic evidence of the damage or defect

We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at rsprimesolutions@gmail.com .

Thank you for choosing RS Prime Solutions. We appreciate your business and strive to ensure your satisfaction with every purchase.

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